Leadership Archives - Page 2 of 7 - Leadership, emotional intelligence, high performance teamwork and executive coaching in Ireland.

Making workplaces truly great: How management toxicity affects employees, and what to do about it

What matters – for employee engagement and productivity and, more important, for employee health – is the work environment and the work itself.

Two recent studies reveal that nearly half of India’s private sector employees suffer from depression, anxiety and stress. Demanding work schedules, high pressure for achieving objectives, and the “always-on” mobile phone syndrome are the top three culprits.

“Management toxicity” is affecting more and more Indians just as we see it in Americans and others around the world. Of 8 lakh suicides across the world annually, about 1 lakh are Indians. India is the world capital for diabetics; and cardio ailments are affecting people in their 30s and early 40s.

We wonder whether annual lists of “great/best places to work” have any sanctity, given that many employees from such listed companies frequently complain of toxicity in management. We question the ethical and serious bias of the agencies that do such ratings, because they try to sell their products and services to the companies they are listing. We suggested health-related data as an added criterion, and a shift in orientation of the rating agencies to “non-profit” for removing serious bias.

Chronic disease, caused in part by stress, is one reason that healthcare costs are soaring around the world. Because most stress comes from work, the workplace has become a public health crisis.

But workplaces do not have to be toxic and stress-filled. Our research uncovered two crucial elements that can build healthy work environments and that don’t cost much to implement. By providing people more job autonomy and social support, enterprises can create healthier workplaces that are less stressful and eliminate the many costs related to stress.

What matters – for employee engagement and productivity and, more important, for employee health – is the work environment and the work itself. Not having a boss who heaps scorn and abuse, because the health hazards of workplace bullying and incivility have been well documented. Having a private office or at least a workplace with comfortable temperature, good lighting, and acoustical privacy, ensures that the physical work environment does not impose stress.

A study of British civil servants revealed that the higher the person’s rank, the less likely that individual was to suffer from coronary artery disease. Why? When British epidemiologist Michael Marmot and his colleagues investigated, they found that the determining factor was the level of job control. Being micromanaged is stressful, and having more control over what you do and when you do it is positively associated with health and wellbeing.

The problem of micromanagement arises because corporations often promote people based not on their ability to manage others but for skills such as their capability with budgets or project management. Because many managers can’t manage, in the sense of coaching others to do their jobs better, one of the worst “sins” many employees encounter at work is being too tightly controlled.

As for the second element – social support – evidence suggests that having family and friends, and having close relationships have a direct effect on health, and that buffers the effects of various psychosocial stresses. People who were less socially integrated had higher mortality rates and higher rates of cardiovascular diseases and even cancer.

Changing the environment to make things better is not that hard. Just stop doing the things that create toxic work environments: Get rid of forced ranking, the “grading on the curve” performance review process made famous by GE; don’t pit people against each other in the guise of internal competition that results in a rat race in which people work crazy hours and travel excessively; invest in management processes where senior managers can mentor juniors; stop the transactional approach to employees by not viewing them as factors of production and trading money for work.

When people have hard times, provide them with help and support – meals, babysitting, companionship, time off and a signal that their colleagues and the company cares about them. With a supportive environment, people are healthier and more tightly integrated into the company.

Holiday and birthday parties, and events that celebrate shared successes such as product launches or project completion – almost anything that brings people together in meaningful context – helps build a sense of shared identity and belonging.

Original Article Jeffrey Pfeffer and M Muneer here: Times of India

Jeff Pfeffer is a professor at Stanford Business School; M Muneer is co-founder, Medici Institute

aidan2019-06-14T11:48:41+00:00August 13th, 2018|Culture, Emotional Intelligence, Employee Engagement, Leadership|

Leadership Emotional Intelligence continues to be the top priority as change pressures increase.

Emotional Intelligence is the key Leadership Skill It was over a decade ago that a survey by Stanford’s Graduate School of Business found that Emotional Intelligence skills such as vision, building relationships and developing people are more important to leadership success than typical leadership traits, such as external/market orientation, financial acumen and planning. This continues to be the case. We have seen the evolution and popularization of programs for Self Awareness, Self Control and Empathy, (all components of Emotional Intelligence) and also Mindfulness (a practice we teach alongside Emotional Intelligence) as part of Leadership development globally. Working with Leaders at all levels we know that knowing what Emotional Intelligence is (competencies) and becoming an Emotionally Intelligent Leader are two very different things – it takes time to be the change that true understanding brings.

A very recent survey on Leadership at Henley Management College found that “Leadership today is complex, challenging and demanding, with leaders facing ‘wicked problems’ as highlighted by Grint in 2008 – problems with ’no right answer’ and often leaders look for the ‘least worst solution’ where there is no possibility of achieving a classic ‘win-win’ outcome.” their survey also found something we have come to know; that “everything moves faster because technology ensures that there is almost instant communication and 24 hour media coverage, with coverage of leaders’ decisions and actions transmitted worldwide in minutes. This creates a new challenge where it is almost impossible for an individual leader to deal with all the strategic issues in their organisation, so leadership has to become more devolved.”

They found too that Personal leadership development is individual and cannot be forced and that Leaders need time to achieve real personal change – often months and sometimes years. We would agree with this 100% at Adeo Consulting and this is why we work with leaders over time to create insight.

Knowledge communicated and understood by a client is not the same as insight which comes when true understanding is reached with a combination of mental clarity, experience and gut knowing.

We often start a relationship with a client for a 4 month program with extends to a relationship that last for years. Change takes time and when its deep change guidance is often needed.

Its been said to me; “Don’t mention Emotions to our leaders or they will run a mile”. You can imagine the industries and old school companies where lack of emotion is perceived as an asset. Such a skewed perspective is understandable given the way our education system works. But as I often say “Emotion is just information, and this information can be used to your benefit or ignored”. One should also consider what happens if your competitors get on board and you don’t? Leadership gurus such as Bill George continue to push the value of Emotional Intelligence – “Leaders Need a High Emotional IQ to Succeed”. The high level concepts of Emotional Intelligence and the lists of potential benefits have been around since the early 1990’s even before Goleman popularised the concept in 1995. That’s over 30 years and what has happened since is a massive increase in popularity after thousands of research papers and implementation in thousands of Organisations. One of Golemans studies done at Harvard (on Leadership Competency Models) found that 80%-90% of Leadership competencies are Emotional Intelligence Competencies. As he said “the Sine Qua Non” (something absolutely indispensable or essential) of Leadership. So true.

aidan2019-04-10T09:21:20+00:00May 8th, 2018|Authentic Leadership, Discussion, Emotional Intelligence, Leadership|

Emotional intelligence: What it is and why you need it- World Economic Forum

When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success—IQ. Decades of research now point to emotional intelligence as
the critical factor that sets star performers apart from the rest of the pack.

Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve
positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence.

Emotional Intelligence Competencies Personal competence comprises your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies.
– Self-Awareness is your ability to accurately perceive your emotions and stay aware of them as they happen.
– Self-Management is your ability to use awareness of your emotions to stay flexible and positively direct your behavior.

Social competence is made up of your social awareness and relationship management skills; social competence is your ability to understand other people’s moods, behavior, and motives in order to respond effectively and improve the quality of your relationships.
– Social Awareness is your ability to accurately pick up on emotions in other people and understand what is really going on.
– Relationship Management is your ability to use awareness of your emotions and the others’ emotions to manage interactions successfully.

Emotional Intelligence, IQ, and Personality Are Different

Emotional intelligence taps into a fundamental element of human behavior that is distinct from your intellect. There is no known connection between IQ and emotional intelligence; you simply can’t predict emotional intelligence based on how smart someone is. Intelligence is your ability to learn, and it’s the same at age 15 as it is at age 50. Emotional intelligence, on the other hand, is a flexible set of skills that can be acquired and improved with practice. Although some people are naturally more emotionally intelligent than others, you can develop
high emotional intelligence even if you aren’t born with it.

Personality is the final piece of the puzzle. It’s the stable “style” that defines each of us. Personality is the result of hard-wired preferences, such as the inclination toward introversion
or extroversion. However, like IQ, personality can’t be used to predict emotional intelligence. Also like IQ, personality is stable over a lifetime and doesn’t change. IQ, emotional
intelligence, and personality each cover unique ground and help to explain what makes a person tick.

Emotional Intelligence Predicts Performance

How much of an impact does emotional intelligence have on your professional success? The short answer is: a lot! It’s a powerful way to focus your energy in one direction with a
tremendous result. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of
performance, explaining a full 58% of success in all types of jobs.

Your emotional intelligence is the foundation for a host of critical skills—it impacts most everything you do and say each day.Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in emotional intelligence. On the flip side, just 20% of bottom performers are high in emotional intelligence. You can be a top performer without emotional intelligence, but the chances are slim. Naturally, people with a high degree of emotional intelligence make more money—an average of $29,000 more per year than people with a low degree of emotional intelligence. The link between emotional intelligence and earnings is so direct that every point increase in emotional intelligence adds $1,300 to an annual salary. These findings hold true for people in all industries, at all levels, in every region of the world. We haven’t yet been able to find a job in which performance and pay aren’t tied closely to emotional intelligence.

You Can Increase Your Emotional Intelligence

Emotional Intelligence Balance The communication between your emotional and rational “brains” is the physical source of emotional intelligence. The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience. However, first they travel through the limbic system, the place where emotions are generated. So, we have an emotional reaction to events before our rational mind is able to engage. Emotional intelligence requires effective communication
between the rational and emotional centers of the brain.

Original Article Travis Bradberry for WEF.

We deliver programs to develop emotional Intelligence in Leaders, Teams and Individuals.

aidan2019-04-10T09:21:20+00:00March 15th, 2018|Emotional Intelligence, Leadership, Mindfulness|

How Teamwork Powers Mindful and Effective Leadership

More effective teamwork results from a leader’s investment in their personal development of self-awareness, emotional self-management, social awareness, and relationship management.

This is one of the findings from my in-depth interviews with 42 leaders exploring the role of mindfulness in strengthening their leadership capabilities. The study also included use of the Emotional and Social Competency Indicator (ESCI) model developed by Daniel Goleman and Richard Boyatzis, and found all twelve of the leadership competencies present in the participants. Teamwork was the competency most highly referenced by the participants, who provided detailed descriptions about the value they had received from focusing on cultivating their own, and other’s capabilities to be better team members.

Teamwork is defined by cooperative rather than separate, or competitive work. It also includes working towards common objectives, and taking ownership of both positive and negative outcomes. Individuals with strength in this competency will be able to build and maintain working relationships, in addition to promoting an environment conducive to input from teammates. They will also be:

Supportive of other teammates or group members
Involved in facilitating cooperation
Appreciative and respectful of others’ opinions and suggestions

The leaders I interviewed linked teamwork to a variety of benefits, including greater innovation, employee autonomy, and business growth. They also reported that their improved ability to develop effective teams resulted in stronger relationships between teammates, and greater loyalty to the organization. Finally, participants credited mindfulness with helping them understand their own role in being a good team member in the context of relationships with subordinates, peers and superiors. Leaders tied these improvements to their effectiveness, directly attributing career success to the combination of greater team capabilities, and the willingness of others to help them.

How Leaders Create Cultures Conducive to Teamwork

Study participants demonstrated a working understanding of multiple leadership theories, such as Situational, Transactional, and Transformational. Their leadership behaviors, however, tended to be more reflective of the relational leadership theory and dispersed leadership approaches. Specifically, they understood the importance of being able to meet the needs of the people and groups they worked with, and realized that the definition of a good teammate may not be the same for everyone. They also knew that they, and members of their teams, may need to adapt
their behaviors in order to successfully align with the frequently changing goals of the organization.

Participants reported that investing in attentiveness to others had a powerful impact on the strength of their relationships. The HR head for a leading global manufacturing firm summarized this as “…the deepness of listening and relating to a person and helping them connect on an individual level so they feel valued and connected to you as a leader,” which he directly attributed to improved team performance. A leader with a Fortune 10 Firm also touched on the importance of being open to receiving feedback from his direct reports: “I asked for feedback and insights from the people that I work with, and therefore they felt comfortable giving it to me.”

The importance of following through on commitments to coworkers was also stressed by participants. For example, the senior legal counsel for a leading healthcare product manufacturer shared the positive impact that her previous managers’ interest in her work life balance had on their relationship. As a result, she made sure to care for her direct reports in the same way, and take on additional personal workload if necessary: “…I want to make sure that people when they’re o?, they’re truly o?…certainly something can wait or we’ll try to get something else done.”

Making certain to not be perceived by others as paying lip service to concepts such as participation, respect, and fairness was highlighted by participants. A Department Head for a major US Hospital Network illustrated this point when describing the way he interacted with a newly promoted manager on his team: “I’ve decided to allow space for her and her team to design the new model, and giving everyone space to have their own thoughts and ideas.” His comments echoed what other leaders had to say about the relationship between team performance and the leader
ensuring that each member feels valued and motivated to make continued contributions.

How to Create a Stronger Team

Leaders were consistent in expressing their belief that you need to pay careful attention to being a good teammate if you want to be a member and/or leader of a high performing team.
This includes study and refinement of team development activities, and active observation of whether or not your interactions with others make them willing to support you as a teammate. These aspects of cultivating teamwork were summarized by a participant who has held Controller and CFO roles for three leading corporations: “I’m being respectful and…really listening, really understanding where they’re coming from… and then reflecting.”

Some steps you can take to promote teamwork that were described by participants include:

Work with your team to agree on a formal description of a good teammate
Jointly design a plan to help each member become a good teammate
Create and maintain open feedback channels
Focus on a culture of improvement, aimed at learning from mistakes

It is also important to keep in mind that building trust with your teammates requires authentic and compassionate behavior on your part. This means
being available to openly discuss their fears and concerns, and working with them to find ways to manage these issues. Making a sincere e?ort to
help teammates manage stressful situations more e?ectively will also contribute to greater engagement, as will modelling the behaviors you expect
of others in the workplace.

Original Article by Matthew Lippincott (here)

aidan2019-04-10T09:21:20+00:00February 15th, 2018|Discussion, Emotional Intelligence, Leadership, Team Performance|

Empathy Is An Essential Leadership Skill — And There’s Nothing Soft About It

I get tired of hearing about “soft skills,” even when it’s acknowledged they are important. No less a hard-muscled body than the U.S. Army, in its Army Field Manual on Leader Development (one of the best resource on leadership I’ve ever seen) insists repeatedly that empathy is essential for competent leadership.

Why? Empathy enables you to know if the people you’re trying to reach are actually reached. It allows you to predict the effect your decisions and actions will have on core audiences and strategize accordingly. Without empathy, you can’t build a team or nurture a new generation of leaders. You will not inspire followers or elicit loyalty. Empathy is essential in negotiations and sales: it allows you to know your target’s desires and what risks they are or aren’t willing to take.

Elsewhere I’ve proposed a short list of 5 essential cognitive capacities and personality traits that every leader who assumes great responsibility must have. Empathy is one of the core five. (The others are self-awareness, trust, critical thinking and discipline/self-control.)

Empathy is the ability to understand another person’s experience, perspective and feelings. Also called “vicarious introspection,” it’s commonly described as the ability to put yourself in another person’s shoes. But make sure you are assessing how they would feel in their shoes, not how you would feel in their shoes. This is the tricky part.

I remember my husband taking me cross-country skiing for the first time early in our marriage. He was sure (putting himself in my shoes) that I would love the sport as much as he did. From the minute the skis were strapped on me, I absolutely hated it. Being generally clumsy and lacking good balance, the sensation of non-stop instability was anything but fun for me—in fact, it made me miserable. My husband kept insisting I would love it if I just gave it a chance. Naturally athletic and graceful, he couldn’t imagine the experience I was having in my shoes—now strapped tightly to long slippery sticks! It took years for me to convince him that my experience on cross country skis was utterly different from his. Fortunately, I discovered the pleasure of tramping around on snowshoes. The solidity and certainty gave me a chance to enjoy winter woods while he continued to enjoy sliding around on icy snow.

Like the practice of self-awareness, empathy involves scanning large sets of data, sorting out what’s noise and what’s essential information. The process is not so different from what a stock analyst does when scanning the market and looking for signals, anomalies and novel patterns that jump out and make him take notice, realizing something important is going on.

There is a significant business cost when leaders lack empathy. Just ask United Airlines which earned the dishonor of having committed “one of the worst corporate gaffes” ever, according to Bloomberg’s Christopher Palmeri and Jeff Green, when a physician was dragged off a plane to empty his paid seat for an employee. It took United’s CEO, Oscar Munoz, three tries before his public response showed any empathy. Munoz’s first and woefully inadequate statement, “I apologized for having to re-accommodate these customers,” seriously missed the mark in attempting to relate to his customer’s experience. In his second statement, Munoz compounded the error by blaming the victim—describing the passenger as defiant, belligerent and disruptive. Only with his third try, when Munoz said, “I promise you we will do better,” did he demonstrate an empathic understanding of his current and future customers.

Lack of empathy is a major contributor to the tsunami of sexual harassment incidents that have dominated recent news and led to the departures of accomplished leaders. Commenting on an employee’s body or, worse, grabbing her, requires a failure of empathy. If a boss were able and willing to put himself in the employee’s shoes and understand how she would feel when subjected to his actions, he would be far less likely to do what he’s doing.

Can empathy be learned? To some degree. The capacity for empathy is an innate human trait, and like all of these, there is a spectrum of strength and weakness. Some people are more naturally gifted at quickly sensing other peoples’ experience. In fact, some of my clients have to be taught to put up an “empathic wall”—too much awareness of other peoples’ feelings cripples their ability to make decisions that lead to disappointment or bad feelings.

Very successful business leaders are often extremely fast information processors. With my clients who do not “suffer fools gladly,” I recommend taking a moment to deploy a bit of empathy—what’s behind a colleague’s wish to propose what immediately looks like a dumb idea? Follow with an empathic comment along the lines of “I can see why you got excited about that because it’s an important issue, but unfortunately it would raise compliance problems so we can’t pursue that route.” A 90-second investment of time can prevent the employee’s feeling humiliated and disaffected in the long-term.

If you’re naturally low on the empathy scale, at least know you have this deficiency and that there is a cost to it. You can learn to check yourself and do what does not come naturally: before you act, school yourself to think of the people who will be affected and what your action will mean to them. And try to remember to not just recognize but care about that impact on others. You can also make sure you have a trusted advisor who fills in the gap in your skillset. That advisor must be empowered to stop you if you’re forgetting that there are other people in the world and that their feelings and agendas are not the same as yours—and that these matter.

Whatever your natural endowment for empathy, your capacity for empathy and skill at deploying it waxes and wanes with your own physical and mental state. If you’re ill or tired, it’s hard to have empathy for anyone but yourself. If you’re in the throes of creative excitement, it’s disruptive to consider the perspective of others. And that’s fine, as long as it doesn’t last too long and you know to check back in with the human beings around you.

Don’t confuse empathy with making people happy or being nice. Sometimes you’ll suss out another’s perspective and feelings and purposefully ignore them. Or even use it to gain an advantage. Essentially empathy is a neutral data gathering tool that enables you to understand the human environment within which you are operating in business and therefore make better predictions, craft better tactics, inspire loyalty and communicate clearly.

Original Article in Forbes by Prudy Gourguechon here.

aidan2019-06-14T11:27:16+00:00January 4th, 2018|Emotional Intelligence, Employee Engagement, Leadership, Motivation|

Leadership Is a Journey, Not a Destination

Conscious Leadership Every context requires different talents and skills, so leaders must stay deeply aware and learn to adjust themselves along the way. Whether you are a leader of today or tomorrow – and no matter your field – thinking consciously about leadership is essential, as this will affect your choices, decisions, and performance.

In my research and teaching, I spend most of my time with very senior global C-suite executives taking courses like INSEAD’s Advanced Management Programme. Yet, when we begin a deep conversation about leadership, I like to show these highly experienced executives a simple picture of pathways in the forest.

All pathways are a little bit different. You may chance upon rock, stone, sand, grass or paving. Some pathways crisscross, some split off in multiple directions. Some pathways are easy, some are hard, and some are blocked. This metaphor of forest pathways represents one of the most fundamental insights about leadership: Leadership is a journey, not a destination.

We never actually arrive at the destination of being the very best leader that we can be. We should aspire to this, but this vision is ahead of us as our journey continues. This is not a solo journey. We make pathway decisions about the people we lead, our organisations and ourselves. There may be decisions about a new career opportunity, a new country to work in, a new organisation or a new industry.

Every time we make these decisions, it sets us on a new pathway. Our leadership and career journey only has stopovers. On a pathway, we can also suddenly face disruption, like technology, or an industry-altering business model, which completely changes the way ahead.

Leadership goes well beyond VUCA

Understanding these ideas is even more important in the 21st century, a time when the leadership journey gets increasingly challenging. We are well beyond the acronym VUCA (Volatility, Uncertainty, Complexity and Ambiguity). We now need to add two Ds to the acronym to reflect the broader context of the journey ahead. Everyone’s leadership journey will now be in the “D-VUCAD” world. At the front, overshadowing everything, is Disruption (whether in the form of technology, social change, industry reconfiguration or the like). We continue with VUCA. Finally, we add the reality of Diversity (including gender, cross-cultural and intergenerational).

In the D-VUCAD world, your leadership journey will include more frequent pathway changes, all of which should be navigated consciously.

A key finding in my research on leadership development, is that many leaders do not think consciously and actively enough about the new pathways they are embarking on when they make leadership or career changes. They re-use the same skills, capabilities and approaches, even when these do not match the new situation.

Take the example of John Little (not his real name), a very senior operating executive I worked with in a programme. John was an exceptional leader in crisis situations. He would frequently and successfully head crisis project teams in his firm. In such situations, he appropriately used an authoritative leadership style. He was clear, precise and energising, directing the people in his team in delivering the solution.

Context really matters in Leadership

John was eventually promoted to lead a business unit responsible for operations in another country. This was a steady-state business with growth opportunities. He was entering a very different pathway, but he didn’t consciously think about it. John told me that he felt pretty good about himself at the time. He’d just gotten a big promotion based on his track record. However, with no crisis in sight, he started to create some.

He continued to use the same directive leadership approach that had made him successful in the past. Twelve months later, he received his performance feedback. The feedback from his people was very clear: “You are a micromanaging, authoritarian dictator who never listens, consults or inspires others.” His crisis style didn’t suit his new pathway.

John accepted the feedback and adjusted his approach. He garnered a first and profound insight about leadership effectiveness: In the leadership journey, context really matters. He became more consciously aware of himself, other people, the context and the purpose of his leadership.

Leaders with “insightful awareness” understand their strengths and talents, as well as what will be their weaknesses in a given context. They understand what will drive or block them at different points of their leadership journey. They set themselves development objectives and priorities accordingly. This ensures that their “personal leadership agenda” stays dynamic. It is consciously re-assessed in light of the current and future situations. They then commit to making focused and dedicated changes, with reflection, practice, support and feedback. They confront hard questions such as: “Am I the right leader for this pathway?” and “Why am I doing what I’m doing on this pathway?”

Six As for insightfully aware leadership

Insightful leaders understand that the following six As can help them navigate their leadership journey:

• Awareness – achieving profound awareness of self, others, context and purpose as their leadership grounding point, backed with a commitment to a leadership development agenda or action plan.

• Aspiration – setting a long-term vision to be the best leader they can be, and connecting this to their short-term context and leadership development agenda, reflection, coaching and feedback.

• Authenticity – developing and challenging themselves using clear self-leadership with an understanding of their personal attributes, emotional and other intelligences, their role modelling and engagement with others.

• Acumen – building personal and team capacity for leadership judgement, agility and decision making about business and people matters, as well as leveraging team diversity and talents.

• Approaches – adopting conscious leadership approaches that match organisational, team and personal capabilities with the needs of the context or situation.

• Altitudes – “flying” at three distinct leadership altitudes: 50,000 feet (vision, strategic, external and organisational); 50 feet (execution, operational, teams and stakeholders); and 5 feet (self and very close personal relations with others). Thinking, acting and communicating seamlessly up and down, without getting trapped at any one altitude*.

In the D-VUCAD world, building on these As allows insightful leaders to harness the specific capabilities their teams, their organisations, their context and they themselves need.

These capabilities might include a combination of: Competitiveness (e.g. goal setting and technical skills); Creativity (e.g. innovation and curiosity); Collaboration (e.g. teaming and engagement); Control (e.g. planning and risk mitigation); Cognitions (utilising different kinds of thinking capacities and multiple perspectives); and effective Communication (intrapersonal, interpersonal, group and public).

Capabilities are not emphasised blindly. Insightfully aware leaders emphasise the capabilities required to achieve specific strategic or operational outcomes at the time or in the future. This is how they succeed on the pathway. For example, a leader in a critical operations role might emphasise control capabilities like implementation and risk management. Meanwhile, a leader developing innovative products or services might emphasise more creative capabilities such as brainstorming or ideation.

Our unconscious is filled with drivers and blockers. The key is to reflect on our leadership consciously, and in context. Every leader’s journey is a personal one – with opportunities to seize and problems to face. Assess your passions, your motivations, your talents and your skills. Match these to the pathways ahead and adjust where needed. Always be “insightfully aware” as you challenge yourself to be the best leader you can be in the journey stages that you are sharing with others.

Original Article by Professor Ian C. Woodward, INSEAD here

aidan2019-04-10T09:21:20+00:00November 21st, 2017|Authentic Leadership, Leadership, Leadership Coaching, Leadership Development|

Without Emotional Intelligence, Mindfulness Doesn’t Work

Mindfulness Emotional Intelligence Mindfulness has become the corporate fad du jour, a practice widely touted as a fast-track to better leadership. But we suspect that not all the benefits laid at its feet actually belong there. Our research and analysis has revealed a complicated relationship between mindfulness and executive performance—one that is important for leaders to understand as they seek to develop in their careers.

Mindfulness is a method of shifting your attention inward to observe your thoughts, feelings, and actions without interpretation or judgment. A mindfulness practice often begins simply by focusing on your breath, noticing when your mind wanders, and then bringing it back to your breath. As you strengthen your ability to concentrate, you can then shift to simply noting your inner experience without getting lost in it at any point in your day. The benefits attributed to this kind of practice range from stronger relationships with others to higher levels of leadership performance.

Take, for example, Sean, a senior leader at a Fortune 100 corporation. He will tell you that mindfulness played a critical role in transforming his career. He had been experiencing a serious performance plateau that was, he learned, an effect of his micromanaging and intimidating his direct reports. Obsessed with hitting his quarterly targets, he had pushed his people as much as they could stand and his team’s output was at a standstill. He feared being fired, or having to quit because of burnout from anxiety overload.

And mindfulness, Sean says, saved him. After an intensive training in the practice, he was better able to stop himself when his impulse was to jump in and control, and instead adopt a more supportive style, letting subordinates take on more responsibility. As he got better at managing his own anxious impulses, the resulting atmosphere dropped the gauge on stress for everyone. His direct reports trusted him more and did better quality work. Instead of quitting or being fired, he was promoted.

Sean was one of 42 senior leaders from organizations throughout the world who practice mindfulness and whom one of us (Matt Lippincott) studied at the University of Pennsylvania. They too attributed a wide array of benefits to their practice, including:

Stronger relationships with superiors, peers, and subordinates
Heightened output
Better project outcomes
Improved crisis management
Increased budgets and team headcount
Being trusted with sensitive organizational information
Positive performance reviews
Promotions

One executive even reported that as a result of his mindfulness practice his co-workers stopped turning around and walking in the other direction when they saw him coming!

But mindfulness isn’t magic; what was the mechanism at work in these executives’ transformations? One tipoff: several executives in the study reported getting feedback from colleagues that described improvements in areas like empathy, conflict management, and persuasive communication. These, it turns out, are what one of us (Dan) has described as core emotional intelligence competencies.

This connection with emotional intelligence was underscored in the interviews Matt conducted with the study participants themselves. Rather than describing a direct correlation between their mindfulness practice and increased performance, the leaders talked about increased self-awareness that led them to change certain behaviors. Those behaviors tracked with those Dan describes in the Emotional and Social Competency Inventory (ESCI), an established rubric for gauging emotional intelligence. It is through improvement in competencies related to emotional intelligence, in fact, that mindfulness makes executives more effective leaders.

In Sean’s case, his mindfulness practice made him more aware of his own high levels of anxiety, and how that tended to impair his thinking. He realized that he had harshly high standards for himself at work, and held everyone else to these same rigid, perfectionistic expectations — for instance, that people, including himself, should be able to endure extreme workplace demands. By becoming aware of these tendencies, he also saw that while his workaholic ethic had gotten him his position, as a leadership strategy it no longer worked for him. Because it was well-nigh impossible for anyone to meet his unrealistic performance expectations — and he would berate them when they didn’t — there was a quiet rebellion brewing on his team and progress was at a standstill. With this understanding, he was able to identify two competencies where he could improve: self-awareness and self-management.

As a result, he adjusted his expectations to be more realistic, and sought his team’s input in setting their goals. These shifts led him to improve in other emotional competence areas as well. Sean began to listen attentively to his team members rather than just dictating what to do — ratcheting up his empathy. He adopted a more positive view of his direct reports and their abilities to reach targets, seeing them as allies rather than problems, an upgrade of the positivity in his outlook. He built trust by speaking of his own fears and vulnerabilities more openly, and spoke from his heart more, which inspired his team. We’ve seen in past research that improvement in these competency areas — achievement, conflict management, empathy, positive outlook, and inspiration — improve a leader’s effectiveness, and Sean’s case bore that out.

The exercise of mindfulness started Sean down the path of improvement as a leader; it allowed him to see where he needed to improve and allowed him to become self-aware enough to modify his actions. But the improvements themselves were in the realm of emotional intelligence.

We believe that by focusing on mindfulness-as-corporate-fad, leaders run the risk of missing other opportunities to develop their critical emotional skills. Instead, executives would be better served by deliberately assessing and improving their full range of emotional intelligence capabilities. Some of that work may well involve mindfulness training and practice, but it can also include formal EQ assessment and coaching. Other tools and approaches include role-playing, modeling other leaders you admire, and rehearsing in your mind how you might handle emotional situations differently. By understanding that the mechanism behind mindfulness is the improvement of broader emotional intelligence competencies, leaders can more intentionally work on all of the areas that will have the strongest impact on their leadership.

Original article in HBR by Daniel Goleman and Matthew Lippincott here.

aidan2019-05-16T13:22:51+00:00September 12th, 2017|Authentic Leadership, Discussion, Emotional Intelligence, Leadership, Mindfulness|

From Burnout to Superstar: Mindfulness at Work for Next Level Leaders

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor Frankl

Have you ever sat in a meeting, feeling like you might be called out as a fraud at any moment? Have you ever stared at a computer screen, procrastinating yet again, so afraid that your work won’t be perfect that you’re unable to even begin? If so, you’re in good company. The vast majority of elite leaders that I’ve coached in top-tier organizations have had these same anxieties at some point. Ironically, the more gifted the leader, the more paralyzing their fears can be. I believe that it is often the underlying fear of failure that drives many of the top performers to push themselves as hard as they do to achieve. They are rewarded early in their careers for their efforts, however, over the long run, these same tendencies can lead to burnout and even self-sabotage. Of all the cutting edge modern leadership research available, it turns out that the solution lies in the ancient wisdom of mindfulness practices.

Mindfulness is defined as “the practice of maintaining a nonjudgmental state of heightened or complete awareness of ones thoughts, emotions, or experiences in a moment-to-moment basis; a state of awareness,” according to the Merriam-Webster Dictionary. Research shows that these mindfulness practices can decrease stress, anxiety and depression, while increasing positive emotions and vitality, all of which leads to enhanced performance.

Almost any activity can have a meditative effect, if done with intention and presence. Some of more common mindful activities include distance swimming, running, walking, surfing, being in nature, yoga, singing, dancing, painting, playing an instrument, or simply sitting and focusing on your breath.

Meditation and mindfulness is the secret super power of next-level leaders, allowing them to harness the gifts inherent in their drive to perform, while maintain the ability to stay calm and present, and to respond vs. react in any situation.

Original Article by Lindsay Sukornyk and Huffington Post here.

aidan2019-04-10T09:21:21+00:00August 31st, 2017|Discussion, Emotional Intelligence, Leadership, Leadership Development|

Two Simple Words That Help Drive Employee Engagement and Company Results

When you put people first, profits follow.

You don’t get to be in the 100 Best Companies to Work For, for 19 years in a row, just by luck.

So when I saw that one of my local firms had achieved that goal, I went to meet with them to find out just how they had done that.

When I asked Stephanie Slate, Director of Talent Acquisition at JM Family Enterprises, a $14.9billion company, how they achieved such great levels of employee engagement, Stephanie’s put me straight right from the get go.

“Firstly,” Stephanie said “we don’t call people employees, we call them Associates. This is critical to our corporate culture because we want people to feel that they work with us, and not for us.”

“Secondly our high associate engagement comes from a simple philosophy of People First. This is has been embedded into our culture, and it’s this that really makes the difference.”

Now, to be honest, People First is not a concept that I was hearing of for the first time.

In fact, I would say that the majority of CEO’s talk about People First cultures, but given that 68% of staff in the US are disengaged, clearly not everyone is walking the talk, so what is JM Family doing differently.

Stephanie said, “To create the People First culture, you need to have leaders who live the culture, which founder Jim Moran did, as does current CEO Colin Brown, and you need to recruit people that fit into that culture to both to maintain and strengthen it.”

Cultural fit is the most important recruitment quality that JM Family looks for in potential.

If a candidate has amazing skills but won’t fit the culture, then they don’t get hired. Stephanie mentioned that JM Family would even hire people with a great cultural fit and train them in the skills needed for the position, such is the importance of cultural fit to them.

So what does a People First culture look like?

During our conversation, there were several key themes that kept re-emerging, and these were.

Respect
Caring
Communication and Connection
Empowerment
Opportunities
Appreciation

Respect

JM Family wants their associates to feel both valued and respected. They encourage the new associates to ask questions, to be curious, and they listen to them, even the new associates.

With every new change that comes along, one of the first questions to be asked by senior management is “how will this impact our associates?’

Caring

The company cares about its associates, and it shows that by offering an excellent benefits package, but the caring extends well beyond that. They have medical staff and daycare services on site at main locations; they have several programs they have implemented and support that helps associates in times of hardship.

They even have a LifeCare Program, which is like an Associate concierge service that helps with non-work related issues. Stephanie said that she had used that service to help find a florist for her wedding.

Communication and Connection

Communication is key to ensuring that your associates feel like they work with you and not for you. During the onboarding process, all new Associates get to meet with a Vice President for a day, the Executive Management Team and are invited to a group Q&A session with the CEO.

They get to speak with them and ask them questions first hand. This not only helps the communication flow but also helps to make good connections between the new Associates and the Executive Management team.

I was also surprised to see that everyone calls the CEO by his first name and are very comfortable to approach him. This was something that I actually witnessed rather than was just told about.

Empowerment

Associates are encouraged to ask questions and to challenge things, although this has to be done constructively and in ways that will benefit the company. They also encourage associates to try new things and to learn from their mistakes, rather than to punish or criticize them for it.

This helps to create an empowered workforce that is proactive when they see opportunities to benefit the company.

Opportunities

One of the key reasons people cite for leaving their employers is a lack of career development and opportunities. When a company takes an approach where they hire for cultural fit and willing to train for a position, and they have five different divisions, there will always be opportunities to either advance or to try something different.

Appreciation

Appreciation is one of our most basic needs, after food, shelter, and safety, and JM Family do a great job at showing their Associates that they are appreciated. They have regular appreciation dinners and awards, and they also have a peer to peer appreciation program which allows people to recognize their colleagues for great work that they have done. Sometimes great work goes unseen by management, but programs like this allow for people to be recognized by their peers and for their efforts to be brought to the attention of the management.

So it’s great that JM Family has been ranked in the Top 100 companies 19 years in a row, but what does all this mean to the bottom line?

JM Family’s staff turnover rate is 7.1 percent, which is well below their competitors, which helps to reduce cost, which increases profit.

Their staff stays with the company 10.1 years on average, which compares very favorably with the national average of 4.2, and are happy to recommend the company, and the majority of new hires come from referrals which help to keep down recruitment costs and ensures that any open positions are filled quickly.

They have achieved record revenues in each of the last five years, with an average revenue growth of around 12 percent per year since 2011.

When you put your people first you create an engaged, excited and empowered work force, which helps to keep costs down and revenues growing.

Original Article by Gordon Tredgold- here

aidan2019-04-10T09:21:21+00:00July 30th, 2017|Authentic Leadership, Discussion, Employee Engagement, Leadership, Motivation, Strategy, Team Performance|

Why Leadership Development Isn’t Developing Leaders

Too many business leaders today are out of touch with the employees they lead. Edelman estimates that one in three employees doesn’t trust their employer — despite the fact that billions are spent every year on leadership development. Part of the problem: Our primary method of developing leaders is antithetical to the type of leadership we need.

The vast majority of leadership programs are set curricula delivered through classroom-taught, rationally based, individual-focused methods. Participants are taken out of their day-to-day workplaces to be inspired by expert faculty, work on case studies, receive personal feedback, and take away the latest leadership thinking (and badges for their résumés). Yet study after study, including my own, tells us the qualities that leaders in today’s world need are intuitive, dynamic, collaborative, and grounded in here-and-now emotional intelligence.

The mismatch between leadership development as it exists and what leaders actually need is enormous and widening. What would work better?

Over the last 16 years I have carried out research into how leaders create change, and I’ve worked in the change leadership field for 25 years in multinational corporations. Over that time, I’ve come to appreciate four factors that lie at the heart of good, practical leadership development: making it experiential; influencing participants’ “being,” not just their “doing”; placing it into its wider, systemic context; and enrolling faculty who act less as experts and more as Sherpas.

Make it experiential. Neuroscience shows us that we learn most (and retain that learning as changed behavior) when the emotional circuits within our brain are activated. Visceral, lived experiences best activate these circuits; they prompt us to notice both things in the environment and what’s going on inside ourselves. If leadership development begins in the head, leaders will stay in their heads. We can’t simply think our way out of a habit. But in experience, and novel experience in particular, our intentional mind can be more engaged as we make conscious decisions about our behavior.

n practice, this mean setting up what I call “living laboratory” leadership development. Throw out pre-planned teaching schedules, content, lectures, and exercises that ask you to think about your world and how you need to lead it. In its place, switch to constructing self-directed experiences for participants that replicate the precise contexts they need to lead in. In such experiences the group dynamics at play in the room become the (at-times-uncomfortable) practice arena. Business simulations or unstructured large group dialogues are examples of this. I have also used experiences that challenge participants to self-organize visits outside of their companies to stakeholder groups that matter for their future, such as a carbon-dependent energy provider visiting environmental NGOs. All can act as powerful experiential catalysts for learning and change.

Influence participants’ “being,” not just their “doing.” In soon-to-be-published research, Malcolm Higgs, Roger Bellis, and I have found that leaders need to work on the quality of their inner game, or their capacity to tune into and regulate their emotional and mental states, before they can hope to develop their outer game, or what it is they need to actually do. So leadership development must start by working on the inner game. It’s very hard for leaders to have courageous conversations about unhelpful reality until they can regulate their anxiety about appearing unpopular and until they’ve built their systemic capacity to view disturbance as transformational, not dysfunctional.

In order for leadership development to influence being-level capacities, the learning experience needs to offer stillness and space for intentional, nonobstructed contemplation. It’s difficult to teach how to be! Training people with tools and models is very different from simply holding a space for leaders to be. In practice, I have found that offering participants experiences such as mindfully walking outdoors in nature, sitting silently in peer groups to hear colleagues share their life stories, and providing out-of-the-ordinary tasks such as stone carving, enables leaders to tap into their inner world as a powerful instrument for cultivating the vital skills of purpose, self-awareness, empathy, and acute attentional discipline.

Such approaches might sound a million miles from the chalk-and-talk model on which leadership development was built over the last century. But do we really believe that inner capacities can be developed in this way?

Place development into its wider, systemic context. In their HBR article, “Why Leadership Training Fails – and What to Do About It,” Michael Beer, Magnus Finnström, and Derek Schrader talk cogently about the need to attend to the organizational system as a vehicle for change before companies simply send their leaders on training programs to think and behave differently. Too often I have seen the “parallel universe” syndrome, in which leaders attend courses that promulgate certain mindsets and ways of working only to go back to the workplace and find that the office (and especially top leadership) is still stuck in old routines.

I have an additional spin on this need. And that is to use the lived leadership development experience as an opportunity to tune into and shift that very system, because they are intimately connected. Recently I directed a three-year change intervention in which the top 360 leaders of one company (including the board) attended a leadership development program in 10 waves of participants, with 36 leaders in each. Given the uncertainty in their industry, it was impossible for senior management to know what their long-term business strategy or organizational model would look like. However, the CEO did know that all he could do in such a dynamic context was build new capacities for agility and change in his organization. Each wave of participants joined the leadership development at a different stage of the company’s change journey, and at each stage we used the development experience not just for personal training but also as a vehicle to import and work with the shifting systemic dynamics of the company through time — helping them move through the “change curve.”

This meant, of course, that the program for each of the 10 waves felt very different, all set course designs had to be thrown out, and we as faculty had to continually adapt the program to the shifting context.

Enroll faculty who act less as experts and more as Sherpas. Finally, you have to attend to the required skills and characteristics of the people who lead these programs.

In the above example, we found that no single provider could provide a facility that was holistic enough. We needed a faculty group with egos not wedded to any particular leadership methodology or school of thinking and who could work skillfully with live group dynamics, creating psychological safety in the room for participants to take personal risks and push cultural boundaries. We required the educational equivalent of Sherpas, people able to carry part of the load in order to guide participants toward their personal and organizational summits.

This required not just hiring a bunch of individuals with such guiding skills but also developing ourselves continuously as a robust faculty team. We needed to be able to work with a continually changing curriculum design, and with the group projecting their discomfort with the wider change — and how it was being experienced in the program — onto the faculty.

Make no mistake, attending to all four of these factors is a sizable challenge. Whether you are a corporate or business school leader, a head of leadership and organizational development, or a senior business leader sponsoring and attending leadership development programs, take a long, hard look at how you are currently delivering leadership development. The price of failed leadership is already too high for us not to attend to the process through which we develop it.

Original Article HBR – Deborah Rowland – here

aidan2019-04-10T09:21:21+00:00May 24th, 2017|Authentic Leadership, Leadership, Leadership Coaching, Leadership Development|

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